You may need to make an exception with your antivirus to allow the launcher to make changes. Try running the launcher as administrator. □ Pressing the install button does nothing. Hold the control button and press the +/- keys to zoom in/out to the desired location. □ The launcher looks really zoomed in/the play button is off the screen. You may need to make an exception with your antivirus to allow the launcher to run. Server maintenance is every Friday at 10am EST, which will result in the login server being down for its duration. If the login server is down, it will automatically reboot every 30 minutes, on the hour and half hour eg. You can do this by typing "Login server down?" in the #Horizon-Chat channel of the official Horizon discord. If you are having issues logging in, it may be worth checking whether the login server is down. The only known workaround is to use a VPN. □ T-Mobile Home Internet There has been numerous reports of people being unable to connect to HorizonXI while using this ISP. If none of the solutions below work then please check out the official HorizonXI discord for further assistance. While this wiki is officially supported by the HorizonXI staff, the support provided on this page has been provided by players.
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